Jobs in Retail & Hospitality

Forget off-the-shelf retail careers, if you’re shopping for a challenging new role in the fast-paced retail and hospitality sectors, our specialist consultants are ready to hand-pick a role that will serve you well!

We’re connected with some of the UK’s leading retailers and hospitality powerhouses, and constantly network to match the very best talent with businesses who want to take the market by storm!

The world of retail is constantly evolving, and consumer tastes are becoming much more finely tuned. The digital arena has become the playground of purchasing, and a shop window for the competitive service sector. Great products just aren’t enough these days. We want exceptional customer experiences, fuss-free transactions and to understand the fine detail of our purchases for ourselves.

So, to ensure a perfect pairing of high calibre retail talent and customer-fanatical culture, we focus on innovative selection rather than the usual outdated recruitment techniques. Because if you’re looking for forward-thinking retail leaders, or a career that will keep you progressing, we must be forward-thinking and progressive in our approach too.

It’s this bespoke way of working that has helped us build one heck of a reputation amongst leading retail brands, intuitive market leaders and hospitality trendsetters who love a fresh way of thinking. After all, they’re not shopping for someone to serve… they’re placing orders for high quality, customer experience gamechangers, and you won’t find those on the shelf!

To speak to our friendly team about how we can help you find your next retail innovator, call 01204 589 555 or complete our online enquiry form.
Or if you’re ready to make your mark in the ever-evolving retail and hospitality sectors, browse our current opportunities below, or upload your CV . We’ll take care of the rest.

Our Experience

What makes us the perfect Retail & Hospitality recruitment partner for you? Good question!

Our consultants have years of professional experience working in these sectors, so we understand the recruitment market inside out.

For companies, that means:

  • we understand the characteristics and skills required for retail and hospitality roles at all levels, so we can identify the best candidates for you.
  • we understand the unique challenges faced by companies in these sectors. With expertise helping high-growth organisations find their next set of leaders, we understand how to meet your ambitions through recruitment and overcome your obstacles. Here's what some of our Retail & Hospitality clients say about working with us.

For candidates, that means:

  • We understand how to help you take the next step on your chosen career path.
  • We understand the best working environments for you depending on your skills and personality.
  • We have links to some of the biggest employers in the industry, opening up a whole host of vacancies to you.

Retail & Hospitality Roles We’ve Placed

Retail Operations

  • Retail Director
  • Head of Retail
  • Regional Manager
  • Area Manager
  • Commercial Manager
  • General Manager
  • Flagship Store Manager
  • Visual Merchandising Manager
  • Visual Merchandiser
  • Design Consultant
  • Showroom Manager
  • Store Manager
  • Deputy Store Manager
  • Branch Manager
  • Assistant Manager
  • Deputy Manager
  • Department Manager
  • Sales Manager
  • Section Manager
  • Multisite Manager
  • Floor Manager
  • Site Manager
  • Team Leader
  • Supervisor
  • Profit Protection Manager

Leisure & Hospitality

  • Retail Director
  • Head of Retail
  • General Manager
  • Regional Manager
  • Area Manager
  • Operations Manager
  • Unit Manager
  • Café Manager
  • C & B Manager
  • Bar Manager
  • Assistant Bar Manager
  • Hotel Manager
  • Front of House Manager
  • Food and Beverage Manager
  • Restaurant Manager
  • Assistant Restaurant Manager
  • Residents Manager
  • Assistant Residents Manager
  • Events Manager
  • Revenue Manager

New Stores

  • Flagship Store Manager
  • Showroom Manager
  • Store Manager
  • Deputy Store Manager
  • Assistant Manager
  • Department Manager
  • Section Manager
  • Visual Merchandiser
  • Team Leader/Supervisor
  • Customer Service Advisor
  • Sales Assistants (Full and Part time)

Head Office

  • Buying Director
  • Head of Buying
  • Senior Buyer
  • Buyer
  • Merchandise Director
  • Head of Merchandising
  • Senior Merchandiser
  • Merchandiser
  • Retail Director
  • Head of Retail
  • Category Manager
  • Allocator
  • Head of Property
  • Estates Manager
  • Marketing Director
  • Head of Marketing
  • Marketing Manager
  • Online Marketing Manager
  • Head of PR
  • PR Manager
  • Social & Content Manager
  • Demand Planner
  • Finance Director
  • Finance Manager
  • IT Director
  • Head of IT

HR, Learning & Development

  • HR Director
  • Head of HR / People
  • HR / People Manager
  • HR Business Partner
  • HR Advisor / HR Officer
  • of Learning & Development
  • L&D Partner
  • Trainer
  • L&D Co-ordinator
  • Head of Talent Acquisition
  • Head of Resourcing
  • Resourcing Managers
  • Recruitment Partner
  • Recruitment Co-ordinator
  • Reward Specialist
  • OD Professionals
  • Employee Relations Consultant

Latest Retail & Hospitality Jobs

Retail & Hospitality Sector Insights

The state of play in the retail & hospitality sector

Despite the recent slump, the UK retail sector is worth more than a whopping £350 billion to the economy every year, with an estimated 2.9 million people employed by the industry in this country alone. Closely linked to retail, hospitality is the UK’s fourth biggest employer, and has grown in value faster than any other industry since the global economic crash. Yep, it’s big business, and a great time to be part of an industry that rewards the creators of an awesome customer experience.

As large chain shopping centres continue to expand, not only is there a need for expert recruitment services to hand pick high volumes of staff, there’s also the constant challenge of high employee turnover and fierce competition to deal with. Retail brands don’t just want people. They want career-driven talent that will grow with them, and they’ll be well rewarded for it in terms of progression and perks.

The high street, once the top spot for fast fashion and must-have media, began a tough battle against high rents and online competition. We are now, seeing those sky high rents becoming much more affordable for small businesses, exciting opportunities emerge for independent or own brand retailers, meaning retail operations careers will begin to flourish.

Leisure, food and beverage brands have ambitious plans to occupy 35% of large shopping centre space in the next 8 years according to Retail Week. To get there, they’ll need customer-fanatical hospitality professionals, slick service teams and creative minds to serve up something a little unique to capture the tastes of the nation.
So, it’s no surprise that careers within retail and hospitality have become a hot topic. It’s a great time to be part of something big.

What are the biggest things impacting recruitment in these sectors at the moment?

Retail takes one of the top spots for high employee turnover. We’ve seen many reasons for this whilst working with retail brands to replace the talent that has taken a new path. Often, we find that candidates just aren’t the right fit, experientially or culturally. Which is why we take the time to fully immerse ourselves in the culture of a business before we even put pen to paper on that job ad. Poorly fitting candidates not only make a large hole in recruitment budgets; they also can affect productivity and team morale. A great recruitment consultant will ensure a new recruit fits the business perfectly and plan a retention strategy to keep everyone happy.

Being predominantly customer-facing, retail and hospitality jobs need great customer service skills. No brainer. Yet, many businesses find that whilst a candidate ticks all the boxes on paper, when it comes to customer excellence, they suddenly lose their bottle. Retail leaders come from a diverse selection of backgrounds though have one thing in common. The customer service awesomeness. Which is why we meet every candidate in person, and even include role play in our interview prep, to ensure they cut the mustard in front of the customer.

As the world of retail joins the technological revolution, brands need tech savvy minds and skilled multichannel marketeers to keep them ahead of the game. It’s no longer just about the customer care. It’s about moving with the times, keeping up to speed with technological advances and continually developing skillsets to ensure retailers stay on the map. We’re seeing many more specialist skills come to light, with retail jobseekers completing advanced online learning in their own time, to cut above the candidate competition.

Seasonality affects retail businesses who haven’t thought far enough ahead to plan for busy purchasing periods. Christmas happens every year, on the same date, yet it’s surprising how many brands wait until the very last minute to recruit the teams they need to cover the mad rush. Having a recruitment partner that is always ready to jump onto a high-volume recruitment drive is key to ensuring a store is never left understaffed.

What skills are in demand?

With many years of experience working in these sectors, we know the skillsets that organisations need to crank their operations up a notch.

Just some of the knowledge and characteristics we look for in the candidates who have what it takes to succeed include:

  • A customer obsessed ethos
  • A Product orientated approach
  • An understanding of Multi-Channel marketing
  • Meticulous attention to detail
  • HR principles, proven leadership and change management
  • Slick business awareness
  • An air of flexibility and a ‘can do’ attitude
  • A collaborative approach to teamwork
  • First class communication

From postgraduates, to those already in the industry and looking for something new, rest assured that whatever your skill set, there is a retail or hospitality role with your name on it!

The E-commerce boom

So, let’s move on to the elephant in the room: the ‘digital revolution’. We’ve seen some of the biggest shifts in the retail landscape since the e-commerce boom, many of which will continue to change the face of retail for the next generation.

The ongoing digital retail revolution is a game changer and will certainly put several retail jobs at risk. However, we believe the changes will provide the retail sector with an opportunity to reshape and refine a lot of the traditional retail roles. These exciting new roles will focus on skills you can’t learn in the classroom. Creativity, flair, fresh thinking and adaptability to name a few.
The vision is to make the retail sector more connected with a more motivated workforce and multichannel offering. To get there, brands will look for less traditional skillsets and more ‘people’ focussed, head-smart recruits.

How is recruitment for the retail & hospitality sector likely to change in the future?

The recruitment arena is continually evolving, as businesses grow and require a more finely tuned skillset from the team that drive them forwards. The retail and hospitality sectors are up there amongst the most rapidly advancing industries, thanks to the emergence of new technology, more selective customer preferences and globalisation. Meaning that employers are now seeking those with the specialist skills needed to move with the times.

What advice would you give to those looking for a role in these sectors?

Call the People Pod today and speak with one of our Retail & Hospitality consultants on 01204 589555. We’d love to talk to you!

What Our Retail & Hospitality Clients Say

Sector: Head OfficeRetailSales
Services: Head huntingRetained Recruitment ServicesSearch & SelectionVolume Campaign Management


AO is a major UK supplier of household appliances with a modern and exciting approach to the market. When it comes to cutting-edge appliances without the premium price tag, these guys certainly know their stuff.
Sector: Retail
Services: Search & SelectionTargeted Headhunt


Apple approached The People Pod to discuss the opening of a new store that required a new tier of senior retail leaders. We were excited for the challenge...
Sector: RetailSales
Services: Campaign ManagementHead huntingSearch & Selection

Carphone Warehouse

European market leading high street retailer Carphone Warehouse were looking for the best retail talent in the market to fuel huge expansion.

Candidate Testimonials

Get in Touch

Latest Retail & Hospitality Articles

11 May

Our Top Tips for Candidates During Lockdown and Beyond

How can candidates make sure they stand out to prospective employers during the current lockdown and beyond? Find out with our top tips!

Read Article
07 Mar

What's Hot About Working In Retail?

Some people think of the retail sector as a culture of long hours, evenings and weekends and roles that revolve around relatively low-paid shop floor work. Though there are many positive benefits to be gained by working for a retail company.

Read Article
22 Feb

10 Things That Happen When You Work In Retail

Working in retail requires world class customer service skills, strong product knowledge and a passion for your brand. Though with a retail career also comes a number of traits you may not have had previously, though will now become a fully ingrained part of who you are. Here’s what you can expect…

Read Article