Store Manager

Tired of Managing a Business That Never Stops?

Birmingham| £37,000 - £40,000 Basic + 10% Bonus + Benefits

Some management roles are all about firefighting.

Staff shortages. Endless customer complaints. Unrealistic targets. Working every weekend. Feeling like you're constantly reacting instead of leading.

This isn't one of those roles.

We're looking for a people-focused leader to take ownership of a large-scale customer-facing operation where service, experience and team culture matter just as much as performance.

This is a role for someone who genuinely enjoys being visible, building relationships, developing teams and creating an environment where both customers and colleagues want to be.

What You'll Be Doing

You'll be the driving force behind a busy operation, leading from the front and setting the tone every day.

No hiding in an office.

No managing from behind a screen.

You'll be out on the floor, coaching your team, solving problems, building relationships and ensuring every customer interaction reflects the highest standards.

You'll have responsibility for:

• Leading and developing a customer-focused team
• Creating an exceptional customer experience
• Driving operational excellence across the business
• Managing day-to-day performance and standards
• Handling challenges, problem-solving and decision making
• Building a positive, engaging and high-energy culture
• Ensuring compliance, safety and operational processes are maintained
• Creating an environment people genuinely enjoy being part of

Who We're Looking For

You'll probably be someone who:

• Currently manages a retail store, hotel, hospitality venue or customer-focused operation
• Loves working with people and gets energy from leading teams
• Is highly visible, hands-on and approachable
• Holds high standards and isn't afraid to challenge when needed
• Thrives in fast-paced environments
• Has a natural ability to motivate, coach and inspire others
• Enjoys taking ownership and accountability

Most importantly, we're looking for personality.

Someone with presence.

Someone who walks into a room and lifts the energy.

Someone who genuinely cares about people and takes pride in creating great experiences.

What's In It For You?

• £37,000 - £40,000 basic salary
• Annual bonus opportunity
• Significantly better work-life balance than many retail and hospitality environments
• A varied leadership role where no two days are the same
• Excellent benefits package
• Genuine career development opportunities
• The chance to lead a high-performing team within a growing and people-focused business

If you've built your career leading teams, delivering service and driving operational excellence - but you're ready for something different - we'd love to hear from you.