Store Manager

General Manager - Premium Residential Living

Leeds City Centre | Up to £55,000 DOE + Performance Bonus

Are you a people-focused leader from retail, hospitality or hotels looking for a fresh challenge in a growing and exciting sector?

Do you thrive in fast-paced, customer-focused environments, leading teams, driving service excellence and delivering operational performance?

If so, this could be the perfect opportunity to step into a senior leadership role within a premium residential environment, where your ability to create exceptional customer experiences and lead high-performing teams will make a real impact.

The Role

As General Manager, you will take full ownership of the day-to-day operations of a vibrant residential community. You'll lead and inspire your team, ensure outstanding customer service, maintain operational excellence, and deliver strong commercial results.

This role suits a dynamic and outgoing leader who enjoys being highly visible on site, motivating teams and creating a welcoming, energetic environment for residents.

You'll combine people leadership, operational management and commercial awareness to ensure the property runs smoothly while delivering a best-in-class experience for residents.
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Key Responsibilities

• Lead, coach and develop a high-performing on-site team
• Deliver an exceptional customer experience for residents and visitors
• Take full ownership of day-to-day operational management
• Ensure the property operates to the highest standards of health, safety and compliance
• Oversee building operations, facilities management and safety systems
• Manage budgets, track KPIs and drive commercial performance
• Support occupancy targets, resident retention and referral growth
• Act as the key point of contact for residents, stakeholders and contractors
• Create a positive, engaging and community-focused environment

About You

We are looking for an outgoing, confident and highly people-driven leader who thrives in operational environments.

You'll likely currently be working as a:

• Store Manager
• Cluster Manager
• Operations Manager
• Hotel Manager
• Hospitality Manager
• General Manager

You'll bring:

• Strong team leadership and people management experience
• A passion for delivering exceptional customer service
• A hands-on operational mindset
• Experience managing budgets, KPIs and performance
• Excellent communication and problem-solving skills
• A proactive, solutions-focused approach

Candidates from retail, hospitality, hotels, leisure or customer-focused operational environments are particularly encouraged to apply.

What's on Offer

• Up to £55,000 basic salary
• Performance-related bonus
• Opportunity to lead a large, vibrant residential operation
• A dynamic and people-focused working environment
• Excellent long-term career progression opportunities

Why This Role?

This is a fantastic opportunity to move into a growing sector that blends hospitality, operations and customer experience.

If you enjoy leading teams, creating great environments for people, and running high-performing operations, this role offers the perfect platform to take the next step in your career.

Due to high application volumes, we may not be able to respond to every applicant