Contact Centre Sales Manager

Up to £62,000 + Car Allowance + Bonus | Monday-Friday | Career Progression

Are you a proven Contact Centre Sales Manager who thrives in a fast-paced, target-driven sales environment?
Do you bring energy, discipline, and commercial intelligence to your team?
If you can lead from the front, inspire performance, and drive revenue growth - this is the opportunity you've been looking for.

We're hiring a Contact Centre Sales Manager to lead a high-performing inbound, retention and business development operation. This is a key leadership role where you'll shape culture, coach the team, and deliver strong commercial results.

What You'll Be Doing

• Lead and motivate a blended sales team across inbound, retention, outbound and BD

• Drive sales performance, daily activity, conversion, pipeline quality and customer retention

• Coach and develop Team Leaders and Advisors to improve sales behaviours and confidence

• Maximise every contact through effective cross-sell, up sell and sales-through-service techniques

• Build strong relationships internally and externally to drive commercial outcomes

• Analyse data, trends and variances to identify growth opportunities and risks

• Use CRM, MI dashboards and reporting tools to manage pipeline, churn, and forecasting

• Support the MD with sales strategy, planning, and continuous improvement initiatives

• Reduce churn, increase share of wallet, and strengthen long-term customer relationships

• Ensure team targets, KPIs, SLAs and quality measures are consistently achieved

About You

You may currently be a Sales Manager, Team Manager, Contact Centre Manager, BDM Manager, Retention Manager or similar - but what matters most is your commercial edge and ability to deliver results.

We're looking for someone who is:

• A confident, energetic, hands-on leader with a track record in sales management

• Experienced in contact centre, B2B or B2C sales (inbound/outbound/retention/BD)

• Able to inspire high performance and hold teams accountable

• Commercially sharp - comfortable with data, forecasting, pipelines and CRM

• A strong communicator and relationship builder

• Proactive, resilient and able to react quickly to opportunities and market shifts

• Skilled at coaching teams to sell technical products, services and solutions

• Analytical, target-driven, and highly organised

What's In It for You?

• £62,000 basic salary

• Car Allowance + Bonus + End-of-Year Incentives

• Monday to Friday, no weekends, no late nights

• Excellent career development in a growing business

• Leadership role with real influence and visibility