Customer Service Advisor

We're recruiting for a Customer Service Advisor position that offers a refreshing change! Dive into a career filled with warm and hot inbound calls, surrounded by a delightful culture where every interaction is a pleasure.

This role offers a chance at a rewarding career with an exciting property developer, but here's the best part - you don't need prior property experience! We welcome applicants from all backgrounds who are passionate about delivering exceptional service and making a difference in people's lives.

What You'll Do:

• Be the friendly face of our client's company, providing expert guidance and information on their amazing homes available for rent.
• Handle warm-hot inbound enquiries only.
• Deal with pleasant calls with efficiency and ensuring every customer feels valued and heard.
• Utilise your exceptional communication skills to build strong relationships and rapport with prospective tenants.
• Work closely with our onsite teams to seamlessly coordinate viewings and assist with remote tours, ensuring our customers receive top-notch service every step of the way.
• Keep abreast of the latest developments and key messages from our client's company, empowering you to confidently answer any questions that come your way.

What We're Looking For:

• A customer focused person with a passion for delivering outstanding service.
• Exceptional listening skills and a knack for building rapport over the phone.
• Strong IT proficiency, including familiarity with Outlook, Word, and Excel, with a knack for quickly learning new software.
• A motivated self-starter who thrives in a fast-paced environment and isn't afraid to adapt to change.
• Experience managing a high-volume workload, coupled with excellent time management and organisational skills.
• A team player with a keen eye for detail and good accuracy in your work

Your working hours:

35 hours per week on an alternating bi-weekly pattern

Weeks 1-2: Monday to Friday: 09:00 - 17:00

Weeks 2-4: Tuesday to Friday: 09:00 - 17:00 and Saturday: 09:00 - 16:00

What you'll get in return:

You will receive a basic salary up to £24,000

A great working culture working with like-minded individuals
Proven career path, with possibilities to climb the ranks and build a career

A Fantastic benefits package

The chance to work Hybrid after 6 months