1st Line IT Support Engineer - GREAT CULTURE

Overview

Reference
TPP - ITSE1st
Categories
IT
Contract
Permanent
Location
Merseyside
Salary
£22000 - £23000 per annum + + Benefits
1st Line IT Support Engineer


Are you passionate about IT and have proven 1st Line helpdesk Support experience solving issues for customers?

Our clients' plans are ambitious, and they are looking to speak with driven 1st Line Support Engineers who want to join them for the ride. This revolutionary IT businesses growth will be your growth.

They believe the hard work and investment they are putting in today, prepares them for the future of IT tomorrow as they have successfully improved their IT Support via adopting the latest technologies.

Here's some of the good stuff that applicants can appreciate in this 1st Line Support Engineer role:
*They are proud of their 97% staff retention rate for all Support Engineers.
*This company boasts double UK Average staff engagement scores for their IT team.
*A brand new bespoke office space built with the team in mind.
*This company has unrivaled career pathways, they invest a great deal into training and progressing employees.
*They go above and beyond with employee benefits, offering discounted broadband, quarterly staff awards, birthday rewards, and a funded Christmas party this business really does value their staff!

As a 1st Line IT Support Engineer you will be responsible for:

*Tracking and managing a workload and being able to prioritize tasks based on severity and importance.
*Microsoft 365 Admin Centres (Exchange, Teams and Azure) and application support
*Working knowledge of computer hardware, networking and ideally some cyber security
*To be able to speak confidently to both technical and non-technical business users and turn customer issues into satisfactory resolutions. Going above and beyond will be key to succeed in this role.
*Strong analytical and problem solving skills with the ability to think logically for prompt resolutions.
*Strong written and verbal communication as well as interpersonal skills, with a proven track record of delivering high quality customer service
*Takes ownership of incidents, tasks or objectives using initiative to drive them to a conclusion.
*Helping to maintain and ensure the quality of all documentation, processes and knowledge base articles relating to the service desk support


What we're looking for in the ideal 1st Line Support Engineer:

*Excellent standard of customer care and a confident telephone manner.
*Team player - Going The Extra Mile (GTEM), providing feedback and supporting colleagues
*An ability to build strong business relationships with clients.
*To attend weekly team meetings to highlight any support issues with the IT Operations team.
*Ability to Manage the on-boarding & off-boarding of users


This role would be perfect for someone who is technically minded, people focussed and eager to progress their career in a high growth IT business.

1st Line Support Engineer Perks:

A starting salary up to £22,000 with opportunity to grow and learn
Monday - Friday 8:00 - 4:30
A collaborative , driven and inspiring working environment
Employer Pension Scheme
Great training and learning resources
Free parking
Recent large scale office refurbishment (must be seen to appreciate)

Benefits

+ Benefits

Work Hours

full time