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Customer Service Advisor

Overview

Reference
TPP - CSBolt
Categories
Administration / Clerical
Contract
Permanent
Location
Greater Manchester
Salary
Up to £405 per week + DOE + Benefits
CUSTOMER SERVICE ADVISOR

Full Time - Permanent Role.

An exciting opportunity has arisen for an Advisor to join our Customer Services Department based in Bolton.

Martindales are leaders in our field, working alongside major insurers and supplying a first class service to their policyholders repairing and replacing windows and doors.
Main responsibilities:

Receiving calls or instructions from our insurer clients

Making calls to customers who have an insurance related claim; taking details and arranging appointments for our surveyors to inspect the damage

Recording all information on our bespoke system

Adhering to customer quality standards and service level agreements at all times
………………………………………………………………………………………………………………………………..

Candidates should already have experience in a customer service role, ideally NVQ level 2 in Customer Service and be able to demonstrate great communication and organisational skills, be self-motivated, computer aware and have attention to detail.

The hours of work are 9am to 6pm, or 8am to 5pm, Monday to Friday, 1 hour lunch, with a rostered Saturday Morning.

Salary & Benefits:
*£405 per week - £21,060 per annum.
*28 days holiday per year including Bank Holidays
*Pension scheme after 3 months.

Benefits

DOE + Benefits

Work Hours

full time