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Recommend a Friend

The People Pod recruitment recommend a friend scheme for UK retail, sales and customer service jobs. Recommend a friend and receive a free gift or cash equivalent.

A customer is for life, not just for Christmas

Research reveals the challenge retailers face in prioritising new customers over existing customers

Industry-first research proves live events deliver powerful emotional engagement between brands and

Going face-to-face with your customers can significantly enhance your brand's reputation in its sector

Fashion retailing - Where have all the staff gone?

A recent study into service levels in the fashion retail sector reveals that service is on the decline, despite the need to keep customers when there are fewer around with less to spend.

Empathica Launches Social Media Tool GoRecommend

The new Facebook application, GoRecommend, puts net promoters to work, driving up to 1,500 positive brand impressions from a single customer recommendation.

If green is the new black, e-commerce needs to show its true colours

Retailers know a good sales hook when they meet one - and green is clearly the new black when it comes to products and services.By Ian Davis

Myth-busting research points to a bright future for discounters

Finally we've some hard evidence to dispel the many myths that have built up around the discount supermarkets since they started to gain a foothold in the UK grocery market.by Mike Hinchcliffe

Candidate Testimonials

It’s always a pleasure, yet no surprise that our candidates write in with testimonials to thank us for our professional recruitment service! Here at The People Pod, we pride ourselves on first-class, dedicated recruitment, and finding the job you want.

Computer retailers defend standards

Retailers singled out for criticism from Which Computing over their customer service have defended the standard of support they provide to the public.

IMRG announces programme to measure and benchmark online customer experience

IMRG has introduced a new annual programme aimed at helping online retailers increase sales and reduce cost while also boosting consumer confidence.

Restaurant chain finds recipe for customer advocacy

Ping Pong, a chain of Dim Sum restaurants, is focusing on delivering an exceptional customer experience and developing staff morale by employing a customer experience management (CEM) programme.

Ponti's delivers Italian hospitality by asking their guests: how are we doing today?

Italian restaurant chain, Ponti's Group that operates Ponti's Italian Kitchen and Caffè Italia, has implemented a customer experience programme.

Survey highlights consumers' changing attitudes to payments

Research for The Visa Europe Contactless Barometer, which benchmarks consumer take-up of new payment methods, has shown that consumers welcome the introduction of contactless payments and look forward to a wider availability in retail outlets.

50% of Debenhams customers say that a member of staff 'went above and beyond their expectations'

Debenhams has received feedback from over 230,000 of its customers using a customer insight programme.

September Rankings of Top 50 Retail Websites

Big multi-channel players suffer from worst performing websitesBy Glynn Davis

Broker note - DSG

Pali International has re-iterated its 'Neutral' recommendation on DSG after the company's £310 million equity raising.

Kingfisher - broker's note

Investec Securities is moving its recommendation on Kingfisher to 'Hold' from 'Sell' following the group's preliminary results.

The City view - Game Group

Altium Securities has downgraded its recommendation on Game Group from 'Buy' to 'Hold' following the strong run the shares have enjoyed recently.

Brokers note - Topps Tiles

Singer Capital Markets has re-iterated its 'Buy' recommendation on Topps Tiles ahead of its Q3 trading update on August 5.

Comment: Mystery Shopping: The Agent of Change

Customer service affects many areas of our lives. The standard of service you receive determines future purchase decisions and your perception of retail outlets, services and brands.

Brokers note - Game Group

Altium Securities has re-iterated its 'Buy' recommendation on Game Group on the back of a belief its stores-based model still has plenty of life left in it.

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Reevoo integrates social commerce tools with the social web

Reevoo Social Reach enables brands to tap into the 38% of consumers who use Facebook as a shopping tool

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Guess what - men like shopping too!

New research reveals that young men are a "shop happy" generation - keen to browse, enjoy the social side of shopping and make impulse purchases.

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Box Technologies Retail Systems Forum 2011

Moving to a multi-channel model inevitably prompts massive change within retail organisations but this is increasingly being driven by management and business leadership capabilities rather than new technologies. By Glynn Davis

The Power of Social Sharing

Empathica's 'GoRecommend' marks a milestone, facilitating recommendations to more than 65 million Friends.

Ted Baker unjustly dragged down

The City's response to the recent Ted Baker statement showed just how tough it is out there in retail land (if you really needed telling). by Glynn Davis

Ted Baker to offer wifi in-store

The lifestyle fashion brand to provide mobile internet access in 38 stores, including via WiFi-enabled tablet and table top devices.