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EBay to build fashion presence with adverts

EBay UK is to launch a marketing drive to promote its style credentials and change customer perceptions as it prepares to debut a dedicated fashion area on its site next week.

ASOS get MetaPack onboard to improve their delivery

Going live with the MetaPack Delivery Manager (DM) system only last month, ASOS' Head of Customer Logistics, Stuart Hill says they have already shipped over half a million parcels and are already experiencing benefits from the system.

JD Sports Ranks First Place in Latest eRetail Benchmark Study

The latest eRetail Benchmark study from eDigitalResearch reveals that clicks and mortar retailers continue to deliver a more consistent performance across all touch points on the online customer journey than their pure play rivals, with six of them dominating the study's top ten.

Topman to expand Oxford Street flagship

Topman will expand its flagship store on London Oxford Street to 23,000sq ft later this month.

Tesco and Fortis finalise insurance partnership

1500 jobs to be created

Survey shows web marketers investing in new online capabilities

93 percent to deploy engaging customer experiences in 2008 whilst mobile is identified as key area for innovation

European retailers to deliver a more localised offer over the next 10 years

The top grocery retailers in Europe will be further developing their propositions and operating models over the next 10 years to deliver a more localised offer to gain competitive advantage, claims Kurt Salmon Associates (KSA).

European grocery retailers to deliver a more localised offer over the next 10 years

The top grocery retailers in Europe will be further developing their propositions and operating models over the next 10 years to deliver a more localised offer to gain competitive advantage, claims Kurt Salmon Associates (KSA).

Vodat International sets scene for taking a unified communications approach

Mike Bielinski, CEO at Vodat International, will outline how multi-channel retailers can improve the customer experience through unified communications, e-merchandising and a unified payments service, in his presentation at the Retail Bulletin Customer Loyalty conference, being held at Cavendish Conference Centre, London on 22nd June.

Shiseido retail sites designed by the Attic Room

Retail design specialist make its debut appearance in the latest Westfield shopping centre for the prestigious Japanese makeup and skincare brand.

Halfords Launches Supply Chain for Growth.

Halfords is undertaking a major overhaul of its supply chain to help drive its strategy for long term sustainable growth.

Blue Inc embarks on Middle Eastern trail

Young-fashion retailer Blue Inc is targeting further international opportunities as it prepares to open its first international store in Dubai this year.

Sainsburys forms JV as sales rise

Sainsbury's forms £1.2 billion property joint venture with British Land.

Delivering the Customer interface through technology

Box Technologies' established view of the global post office network is that it makes no distinction between it and any other retail outlet.

Best Buy UK launches customer magazine

Electronics retailer Best Buy UK has launched a customer magazine to help build brand awareness. From mid-July, Lovetech magazine will be available free in all of Best Buy's 10 UK stores as well as on the Best Buy website.

Best Buy UK launches customer magazine

Electronics retailer Best Buy UK has launched a customer magazine to help build brand awareness. From mid-July, Lovetech magazine will be available free in all of Best Buy's 10 UK store as well as on the Best Buy website.

Retailers advised to be bold when considering 'mobile'

Retailers are being urged to approach 'mobile' with an open mind by hardware and solutions provider Digipos Store Solutions.

Restaurant chain finds recipe for customer advocacy

Ping Pong, a chain of Dim Sum restaurants, is focusing on delivering an exceptional customer experience and developing staff morale by employing a customer experience management (CEM) programme.

Mobile reporting solution launched to assist field managers

Empathica, a provider of Customer Experience Management (CEM) solutions has launched of its new Mobile Reporting solution.

Metro Cash & Carry unveils turnaround plan

Metro Cash & Carry Germany has unveiled its turnaround programme, designed to turn around the flagging wholesaler.

Asda home shopping centre

The grocer has opened its first home shopping centre, designed to extend retail capacity in its busiest locations.

Lack of proper diligence puts retail organisations at risk

At a time when retail organisations are struggling to recover during the economic downturn, many are putting themselves at further risk by not carrying out in-depth checks on their maintenance service providers.

Debenhams pre-let drives Kidderminster retail

Henderson Global Investors, advised by joint-agents Savills and Churston Heard, has secured Debenhams as a new tenant at Weavers Wharf Retail Park in Kidderminster, Worcestershire.

Usdaw welcomes Co-op knife clamp down

Shopworkers' union, Usdaw, is welcoming Midcounties Co-op's decision to remove knives from open sale.

Tesco muscles in on digital market

Tesco is gearing up to relaunch its entertainment website Tesco Digital, as it seeks to give its brand credibility in the highly competitive digital market.

Crombie cuts theft by 50 per cent and improves store operations

Crombie has announced a partnership with Checkpoint Systems to reduce shrinkage and improve store operations.

Retailers are wasting 7.5% of their wage bill on poor allocation of store staff hours

Research from management consultancy Kurt Salmon Associates shows a mismatch between the number of labour hours allocated to stores and those that are actually needed means UK retailers are wasting about £2bn a year, some 7.5%, of their annual wage bill.

Tube strike expected to hurt West End trading

This week?s two-day strike on the London Underground has been branded as ?totally unacceptable and reckless? by the New West End Company.

Comment: Mystery Shopping: The Agent of Change

Customer service affects many areas of our lives. The standard of service you receive determines future purchase decisions and your perception of retail outlets, services and brands.

Business fails to act on key Green issues

Almost two-thirds of large companies are doing nothing to reduce the impact of one of the more environmentally damaging areas of their business, a new survey has revealed.