Our client is Europe's leading independent retailer of mobile phones and services. Over the past 5 years they have built up a significant Telecoms business and currently have over 750 stores in the UK and a considerable presence across Europe (over 2200 stores in 11 countries). Due to this continued growth an opportunity has arisen for a passionate, people focused retail manager who is able to drive the success of the business through a highly energised team and the delivery of first class customer service...
Our client promotes an ‘open and honest’ culture where feedback is encouraged and people are always kept in the loop, meaning they feel more involved and have a greater sense of job satisfaction. The store culture is one of fun, drive and energy where customers frequently comment on the professionalism, commitment and enthusiasm of their people. Social activities are regular and varied, reinforcing the family atmosphere that exists in the business.
The Job Role
You will be responsible for...
Training, coaching and developing a team of highly motivated sales consultants
Ensuring the store gives excellent customer service at all times
Motivating and mentoring staff
Driving the business to exceed sales, KPI’s and service targets
Communicating clearly with all members of staff through morning briefings and store meetings
Driving all operational standards within the store including administration and merchandising standards
Ensuring monthly/quarterly store social event is made available.
Ensuring the staff adhere to a sales process which put the needs of the customer first at all times
Ensuring the teams are compliant with procedures to minimise shrinkage and cash loses.
Leading by example by ensuring every customer has a pleasant experience with the company
The ideal applicant should have...
Store Management Experience
Performance Management Experience
Attention To Detail
Motivation and Leadership Skills
The Training & Benefits
£18,000 - £21,000 (OTE £28k) Training
Residential Induction Course
Within first 3 months further 1 week courses
Training within several branches in the area to develop wider knowledge
The People Pod Contact
If this sounds like the role for you, APPLY NOW or phone The People Pod on 0871 789 4111
Your application will be sent to David Ingram