Our client is Europe's leading independent retailer of mobile phones and services. Over the past 5 years they have built up a significant Telecoms business and currently have over 750 stores in the UK and a considerable presence across Europe (over 2200 stores in 11 country’s). Due to this continued growth an opportunity has arisen for a passionate, people focused retail manager who is able to drive the success of the business through a highly energised team and the delivery of first class customer service...
Our client promotes an ‘open and honest’ culture where feedback is encouraged and people are always kept in the loop, meaning they feel more involved and have a greater sense of job satisfaction. The store culture is one of fun, drive and energy where customers frequently comment on the professionalism, commitment and enthusiasm of their people. Social activities are regular and varied, reinforcing the family atmosphere that exists in the business.
The Job Role
Train, coach and develop a team of highly motivated sales consultants
Ensure the store gives excellent customer service at all times
Motivate and mentor staff
Drive the business to exceed sales, KPI’s and service targets
Communicate clearly with all members of staff through morning briefings and store meetings
Drive all operational standards within the store including administration and merchandising standards
Ensure monthly/quarterly store social event is made available.
Ensure the staff adhere to a sales process which put the needs of the customer first at all times
Ensure the teams are compliant with procedures to minimise shrinkage and cash loses.
Lead by example by ensuring every customer has a pleasant experience with the company
Ensure team are fully trained to deal with any customer eventuality
The ideal applicant should have...
Experience in Training others
Strong interpersonal skills
Business Planning ability
Drive to exceed sales targets
Strong operational standards
Ability to influence
Risk Management ability
Customer focussed attitude
The Training & Benefits
£18-£22k Basic OTE £24k-£28k Training
Outstanding training incuding a residential induction course and 2 5-day training courses within first 3 months.
The People Pod Contact
If this sounds like the role for you, APPLY NOW or phone The People Pod on 0871 789 4111
Your application will be sent to Danny Jackson