Best Interview Questions

Best Interview Questions | Interview Preparation

Ever wanted to know the best interview questions before you step into the interview room. 

The People Pod have gathered the best interview questions for retail managers, sales executives and customer service professionals alike. 

 

Its as easy as A B C

Firstly choose the type of interview question, then choose your question and finally watch the ideal hints and tips appear.

   
 
Interview Questions
 
   
   
 
First choose the type of Interview question here
 
   
   
 
 
 
   
   
 
 
   
   
 
Your answer should include:
Acts as a champion for change quickly, takes the lead and sets examples, takes time out to drive plans, implement & communicate change effectively. 
 
Seeks first to understand then to be understood.
 
   
   
 
Your answer should include:
Builds a powerful case for change, challenges the status quo or traditional approaches constructively.
 
Comfortable and aware of how to challenge at all levels.
 
   
   
 
Your answer should include:
Discuss ALL relevant commercial targets. 
Sales, standards, customer service, training & development, stock loss, P&L control, etc.
 
   
   
 
Your answer should include:
Analyse the previous years figures and have a strategic ACTION / BUSINESS PLAN to increase sales utilising KPI targeting & reviewing.  Consistently and actively seek opportunities in the market, area & region.  Provide a creative approach.
 
For more information on interviewing better contact a recruitment professional on 0871 789 4111.
 
   
   
 
Your answer should include:
Considers profitability of different products & services and ensures all staff know HOW and WHERE profit margins can be optimised  and maximised ‘POUND NOTES & PERCENTAGES’. 
 
Consider operational issues may also affect margin i.e. admin, stock control, discount, theft etc.
 
 
   
   
 
Your answer should include:
Type your answer here
 
   
   
 
Your answer should include:
Fully aware of all small, medium and large competitors in addition to forthcoming diverse competitors.
 
Performs regular competitor analysis and shares information companywide. 
 
   
   
 
Your answer should include:
Ensure you understand the value of customer excellence.
 
Explains customer’s needs in a strategic and commercial context. 
 
Be willing to challenge the organisation to deliver what the customer wants.
 
   
   
 
Your answer should include:
Understands positive and negative influences of their business on the community. 
 
Demonstrates personal flair when raising their business profile by : Product launches, sponsorship, charity events, cheese & wine evening, internet training evening etc
 
   
   
 
Your answer should include:
Measures the whole shopping experience as a complete visit increasing total customer loyalty. 
 
Actively seeks information on customer NEEDS, TRENDS & LIFESTYLES & uses information. 
 
Seeks feedback from customers, courtesy calls, monitors complaint & complimentary letters, internal mystery shops, contact 100, Returns against sales.
 
   
   
 
Your answer should include:
Demonstrates an innovative yet commercial approach to achieving customer service levels above and beyond in words business plans and actions. 
 
Creates a can do attitude amongst the whole team that allows individuals to go the extra mile and differentiates their business from the competition.
 
   
   
 
Your answer should include:
Selling approach rather than telling approach. 
 
Communicates regularly, memos, one-ones, newsletters, briefs, de-briefs.
 
   
   
 
Your answer should include:
1st seek to understand before being understood, T&D, regular reviewing, continuous improvement.
 
   
   
 
Your answer should include:
Checks understanding (FORMALLY & INFORMALLY), 360degree feedback, requests audiences feedback and encourages input, encourages open communication / information sharing. 
 
Informal chat in the canteen, open door policy.
 
   
   
 
Your answer should include:
Understands impact of own style on others and relates that to development needs.
 
   
   
 
Your answer should include:
Confronts difficult / underperforming work colleagues immediately.
 
Ask? 
 
Is it personal, is it training, are they not clear on what is expected
 
Set clear goals and objectives
 
review
 
Then finally if performance hasn't improved follow correct disciplinary procedures.
 
   
   
 
Your answer should include:
Regular one-one meetings, providing 360 degree feedback, performance reviews, PDP’s,
 
   
   
 
Your answer should include:
Set commercial targets, translate business targets clearly to encourage full individual ownership, leads by example, strives to exceed targets, conveys PMA.
 
   
   
 
Your answer should include:
Recognise & reward, succession planning, personally gets involved with training and development.
 
Agree PDP’s, more responsibility, review their targets.
 
   
   
 
Your answer should include:
Trusts people with responsibility, does not withdraw at first sign of conern.
 
Motivate, encourage and instill confidence, let staff learn from mistakes, emphasis on enabling not controlling.
 
   
   
 
Your answer should include:
Positive, passionate and enthusiastic about their biggest achievement.  PERSONAL or PROFESSIONAL.
 
   
   
 
Your answer should include:
Positive about disappointments, critiques own performance.
 
Moves on in a positive mindset.
 
   
   
 
Your answer should include:
Tenacious and resilient, competitive, strives to be the best, having fun, financial, career development.
 
   
   
 
Your answer should include:
Plans with the whole team in mind, plans ahead and involves succession planning. 
 
Ability to multi-task from project to project, involves relevant team members.
 
Builds contingencies into plans to avoid possible disruptions.
 
   
   
 
Your answer should include:
Continually monitors, critiques & reviews objectives and standards. 
 
Follows all plans and key priorities
 
   
   
 
Your answer should include:
Plans own work & others (staff rostering), to do lists, note taking, scheduling, prioritising, diarising.
 
Builds contingencies into plans to avoid possible disruptions.
 
Creates weekly task sheets related to overall daily operational tasks.
 
   
   
 
Your answer should include:
Analyses all available data accurately, timely, logically & objectively, poses probing questions and doesn’t take information on face value.
 
Identifies the range of options and contributing factors, analyses cause & effect, breaks problem down into component parts, able to think on their feet.
 
Then takes full responsibility to generate workable solutions not always constrained by traditional solutions.
 
   
 
     
 
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